Very poor service from Standard Bank Short Term Home Insurance

Urgent Bathroom Claim lodged 18 December 2018. To date no response from Insurance. Multiple calls made. A battle to get hold of anyone. Last spoke to Karabo, Snr Consultant on 15 January 2019. She too promised to follow up and report back. Have not heard from anyone. Other contacts include Lutendo Magani, Manager and Martha Motsamai, Team Leader. No bath, toilet in the house. Claim started in Sept 2018 - leak from bath. Accessors misdiagnosed origin of leak. Bath was removed. Since then our own plumbers cannot work on repairing leak as problem emanates elsewhere. Four months without a bathroom. Client is 73 years old.