GP
Grant P
1 reviews | Active since Oct 2013
01 Jul 2025, 07:55
Very poor service from SB Credit Card division.
6 months later and my SB Credit card is still not cancelled and still being charged a monthly fee. Spent 2 hours in The WALMER Park branch yesterday trying to sort out the card that I cancelled in January. 30 minutes for call centre to answer their phone !!!!! Very rude lady at call centre told me I had to pay fees from January to date, after the card was cancelled. I really don’t know what further to do. All I want is for this card to be cancelled.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
01 Jul 2025, 08:01Dear Grant
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jul 2025, 08:01
Official
Dear Grant
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
GP
Grant P's updateReviewer Update
05 Jul 2025, 13:174 days a later and still no reply from SB. This after being told by WALMER park branch and Standard Bank that they will get back to me. Does service really get any worse than this. This is now 7 months that this issue has been going on. And then I have to deal with very rude call centre staff.
GP
Grant P's update05 Jul 2025, 13:17
Reviewer Update
4 days a later and still no reply from SB. This after being told by WALMER park branch and Standard Bank that they will get back to me. Does service really get any worse than this. This is now 7 months that this issue has been going on. And then I have to deal with very rude call centre staff.
Standard Bank's replyOfficial
05 Jul 2025, 13:21The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jul 2025, 13:21
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
GP
Grant P's updateReviewer Update
10 Jul 2025, 13:39Still no reply and got another statement from SB today. It’s obvious that they are not interested in my issue. I am in the DRC until end September and unable to do anything further. Really disappointed in SB service
GP
Grant P's update10 Jul 2025, 13:39
Reviewer Update
Still no reply and got another statement from SB today. It’s obvious that they are not interested in my issue. I am in the DRC until end September and unable to do anything further. Really disappointed in SB service
GP
Grant P's updateReviewer Update
11 Jul 2025, 16:24They cannot call. As stated I am in the DRC until end September. Don’t they read my post!
GP
Grant P's update11 Jul 2025, 16:24
Reviewer Update
They cannot call. As stated I am in the DRC until end September. Don’t they read my post!
GP
Grant P's updateReviewer Update
15 Jul 2025, 13:01Have been in meetings all morning and again this afternoon. Please call tomorrow between 8 and 11am
GP
Grant P's update15 Jul 2025, 13:01
Reviewer Update
Have been in meetings all morning and again this afternoon. Please call tomorrow between 8 and 11am
Standard Bank's replyOfficial
16 Jul 2025, 16:32Good day Grant,
We hope all is well.
Thank you for the above update.
We will ensure that our team reaches out you.
Kind regards
Standard Bank Hello Peter Team
***
We hope all is well.
Thank you for the above update.
We will ensure that our team reaches out you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jul 2025, 16:32
Official
Good day Grant,
We hope all is well.
Thank you for the above update.
We will ensure that our team reaches out you.
Kind regards
Standard Bank Hello Peter Team
***
We hope all is well.
Thank you for the above update.
We will ensure that our team reaches out you.
Kind regards
Standard Bank Hello Peter Team
***