Very poor service from call centre agent and DSV for replacement card

On Friday 14 August unexpected transactions took place on my card, l responded to the sms prompt and an agent called me and assisted me to cancel my card and log a ***** case. DSV contacted me Wednesday 19 August to confirm delivery but informed me that the passport number l gave them was not the same as the one bank provided them so they could not deliver my card and would wait for the bank to confirm. I called the call centre on Friday 21 August to try and find out what the delay was and spoke to Mogotsi who sounded tired and uninterested in my story. He informed me that he would try and contact my banker, put me on hold then told me that the lost cards division was not answering so he would put me through to them directly. I asked him how it is that if the card division did not answer him how is it that they would answer me? He then told me that he did not call the lost card division, he called my banker and he did not answer, he would transfer me to the lost card division. I told him l was really confused as to who he actually called and he started talking over him. I asked him to tell me his name and he shouted that the card division was going to hang up. To which l asked what he was talking about because as far as l know l was still talking to him and l am not privy to what he does on his side. Finally went through to lost cards division and another agent confirmed that the bank gave DSV the same passport that l did, same that is in the system. A whole week without a card to buy a basic need like bread or milk for what?