CZ
Chris Z

1 reviews | Active since Mar 2009

27 Jul 2022, 15:38

Very Poor Service & Communication

I have promised call backs since last week!! Sent and email to the Prestige address, received an email back stating I would be contacted in 48 hours, obviously the Standard Bank clocks batteries are flat.

All I want to do is cancel my Safety Deposit Box!!

0
Replies (2)
Standard Bank
Standard Bank's reply27 Jul 2022, 15:53
Official
Hello Chris 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
Standard Bank
Standard Bank's reply28 Jul 2022, 15:59
Official
Dear Chris 

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards

Standard Bank Hello Peter Team 
***