1 reviews | Active since Feb 2013
Very poor service and NO customer satisfaction
Need to make an appointment for my elderly mother in law at Standard Bank Tokai. So, called the help desk number on Tuesday 4th October at 2:24 pm - spoke to Tsholoselo. She understood the requirement and said that she would put me through to the Tokai branch. THEY DIDN'T ANSWER !! So, after 8 minutes of wasted airtime, Tsholoselo said that she would send 'Michele' an email asking her to contact me.
48 hours later - NOTHING. Very poor service.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Stephen
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Stephen
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***