Very poor service

Dear Standard Bank Customer Service,

I am writing to express my extreme dissatisfaction with the service I received at the Victoria West Branch earlier today. I recently returned from the bank after encountering a problem with my bank card, which displayed the error message "restricted card 50." This card is linked to my child support grant, which is essential for providing food and necessities for my child.

The teller at the branch was unhelpful and demanded that I provide my work contract before she would assist me. I fail to understand the relevance of my employment details to the resolution of a government SASSA grant-related issue, and I find it unacceptable that such information is requested by Standard Bank.

My card details are as follows: Last 4 Digits of Card: 3658 ID Number: *** 089

I am extremely frustrated by the lack of professionalism displayed by the teller, and I urge for immediate assistance in resolving this matter. If Standard Bank is unable to provide a satisfactory solution promptly, I will have no choice but to take my banking needs to one of the four other available banks in the area.

Your urgent attention to this issue would be greatly appreciated.