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Nqobile M

1 reviews | Active since Dec 2020

21 Dec 2020, 09:58

Very poor service

I regret using standard bank. Its been over 3 weeks now trying to get help, going to the branch and calling customer service but I seem to not get help. Every time I go to the branches they never assist but always chatting.

This is really irritating. I have left my details to be called back and still no feedback. Rather change to a different company.

0
Replies (2)
Standard Bank
Standard Bank's reply22 Dec 2020, 03:12
Official
 Dear Nqobile Mathibela

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards
Complaint Resolution Centre
**********
*********** 
Standard Bank
Standard Bank's reply29 Dec 2020, 14:14
Official
Good day Nqobile

Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
 
Kindly note that your complaint was resolved, an email confirming resolution has been sent to you.

Kind regards
Complaint Resolution Centre