Very poor service

Hi

Im very frustrated and angry with the poor service of Standard Bank. My husband's car installment is R2864.83 a month. Last night an amount of R3927.23 tried to be taken off his account luckily he did not have that amount in his account. He went to Ballito Standard bank and called the vehicle finance department and there have told him that there added insurance on the car without his permission, we already have insurance on the car. This is *********, you can not just add or do whatever you want without asking the customer for authorization. The lady told him to email the proof of policy of the insurance documents, and then it will be cancelled on the system but it will take 15 working days, so this means im in arrears for my policy which is not even my fault as i have money for my installment. I am very disappointed with this service. I want this error to be rectified as soon as possible. Insurance policy has been emailed to ***

Please contact my husband on: ***.