Very Poor Service

I would like to formally raise a complaint regarding the poor service I have consistently received from Mr. Thabang Poti, a Relationship Officer at Standard Bank

I have been banking with Standard Bank for years and have trusted the institution with sensitive matters relating to my daughter’s trust account. Unfortunately, my experience with Mr. Poti has repeatedly been unpleasant, unprofessional, and disappointing.

Mr. Poti is consistently rude, dismissive, disrespectful, and undermining in the way he communicates with me. As a client, I do not feel valued or respected when dealing with him. There have been multiple occasions where he has failed to deliver requested documentation or assistance within a reasonable timeframe, despite the urgency and importance of the matters involved.

On 21 May 2026, I visited the Standard Bank Rosebank branch to request a statement for my daughter’s trust account. I arrived at approximately 10:00 AM and waited until 12:00 PM for assistance regarding a simple statement request. During this time, Mr. Poti left me sitting in his office for an extended period without any proper communication or updates. When he eventually returned, his attitude was dismissive and unprofessional, making me feel as though my time and concerns were not important.

My complaint is specifically directed at Mr. Poti’s conduct and lack of professionalism. Clients should not have to repeatedly experience disrespectful treatment, poor communication, and delayed service, especially when dealing with important and sensitive financial matters such as trust accounts.

I sincerely hope Standard Bank takes this complaint seriously and addresses both the conduct and service delivery issues experienced at the Rosebank branch with people like Thabang.