Very poor service

I opened an account and money was deposited into the account a few days later. My account is now blocked and is referred to the ***** department for verification, I sent trough all the documents as requested. I went to the branch and phoned all the call centers just to be told the same thing. A team leader will call you, your Query is escalated. Still no phone call on day four! The ***** department does not have direct telephone lines, only email. I will not recommend anyone to use Standard bank.