PB
Phuti B
1 reviews | Active since Jun 2024
25 Jun 2024, 15:30
Very Poor Service
I app**** for an RCP loan via Phindile at the Gandhi Square branch last week Wed 19 June,she informed me that my facility was approved for R70 000.The application was referred to her manager to be released,I was under the impression that since I'm banking with Std Bank that the funds would be in my account the same day.So up until then I'm still waiting for the funds to be released,I also didn't get any call explaining why the funds are not in my account.I kindly want this issue to be resolved asap,failure to resolve it today kindly cancel my application.I will also switch my accounts over to another bank.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
25 Jun 2024, 15:38Dear Phuti,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jun 2024, 15:38
Official
Dear Phuti,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
PB
Phuti B's updateReviewer Update
25 Jun 2024, 15:45Kindly sort out this issue today,cause I was seriously under the impression that everything was sorted last week Wed,but to my surprise the manager didn't release the funds unto my account
PB
Phuti B's update25 Jun 2024, 15:45
Reviewer Update
Kindly sort out this issue today,cause I was seriously under the impression that everything was sorted last week Wed,but to my surprise the manager didn't release the funds unto my account
PB
Phuti B's updateReviewer Update
25 Jun 2024, 17:46Kindly call me tomorrow at 9:00 , I had issues with my phone,but it is now sorted
PB
Phuti B's update25 Jun 2024, 17:46
Reviewer Update
Kindly call me tomorrow at 9:00 , I had issues with my phone,but it is now sorted
PB
Phuti B's updateReviewer Update
26 Jun 2024, 08:47Kindly give me a call on *** if you can't get hold of me on my primary no that's linked to my Std Bank profile,cause I'm struggling to get network coverage.I'm a driver so it's quite difficult to head to my nearest branch to update my cell no,as requested yesterday by the consultant.I would like this credit application to be finalised today,cause it's already been very long overdue,failure do so kindly cancel my application indefinitely,as I will be moving my account somewhere else where they will be able to assist me hassle free
PB
Phuti B's update26 Jun 2024, 08:47
Reviewer Update
Kindly give me a call on *** if you can't get hold of me on my primary no that's linked to my Std Bank profile,cause I'm struggling to get network coverage.I'm a driver so it's quite difficult to head to my nearest branch to update my cell no,as requested yesterday by the consultant.I would like this credit application to be finalised today,cause it's already been very long overdue,failure do so kindly cancel my application indefinitely,as I will be moving my account somewhere else where they will be able to assist me hassle free
Standard Bank's replyOfficial
26 Jun 2024, 09:36Hi Phuti
Thank you for the contact details our team will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the contact details our team will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Jun 2024, 09:36
Official
Hi Phuti
Thank you for the contact details our team will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for the contact details our team will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Jun 2024, 10:39Dear Phuti,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply26 Jun 2024, 10:39
Official
Dear Phuti,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
PB
Phuti B's updateReviewer Update
26 Jun 2024, 19:11Extremely ****ed off,my card was retained by the ATM with error code 0008,are you able to provide a detailed explanation why this happened???
PB
Phuti B's update26 Jun 2024, 19:11
Reviewer Update
Extremely ****ed off,my card was retained by the ATM with error code 0008,are you able to provide a detailed explanation why this happened???
Standard Bank's replyOfficial
27 Jun 2024, 07:05Hi Phuti
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2024, 07:05
Official
Hi Phuti
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***