Very poor service

<p>I've been with standard bank for just over 5 years now, and can with all honesty say they do not care, their service and systems are horrible and very poorly designed.</p> <p> </p> <p>I have ucounts, but cannot use it due to being pin locked, online system keeps telling me card already active when I try reseting my pin, sent email with "cannot reset my pin using online tool please help" they reply with "please use online tool to reset pin", did not even read my email. this goes for their new 3d code too. Then my fav, I had/have a student achiever account(which shouldv'e expired 3 years ago) which I upgraded to a elite account, yet I still have a student achiever account and an elite account as one account, still not fixed. When I went to change to elite account they wanted to upgrade me to gold credit card as well, sat infront of consultant when she told me she app**** me for my new credit card and should receive it soon, picked up my elite account card and asked when my credit card will arrive, guess what? sir you have not app**** for a new credit card. Thank you standard bank for a horrible time. I'm gone</p>