Very poor service

I called standard bank on the 27 July (yesterday) at 9:00 to release my money from a international payment . At 18:00 it was still not released. I have payments that need to go off on my account. Why is it taking so long to release my funds? I called twice yesterday and they said it will be paid in during the day. It is very poor service from your end!!!! In the pass when I call it is released on the spot. You take my money for your service and then it is so poor!!! Last night 19:00 it was released in to my account and because of your poor service I lost R2000 on the estranged rate.