1 reviews | Active since Sept 2016

20 Dec 2016, 15:05

VERY POOR SERVICE

<p>i AM WRITING THIS ON BEHALF OF MY HUSBAND, HE HAS BEEN GETTING MESSAGES THAT HIS CREDIT CARD IS IN ARREARS, BUT WHEN HE MAKES AN EFT PAYMENT, HE GETS AN SMS GIVING HIM AN AVAILABLE BALANCE, HE HAS BEEN EMAILING REQUESTING ASSISTANCE, AND STATEMENTS, HE WORKS LONG HOURS, SO HE CAN'T GO TO A BRANCH, AND HE IS ON SITE SO HE CAN'T MAKE OR TAKE CALLS, AND HE IS GETTING NOWHERE!!!!!!!!!!!!!!!!!!!!!!! NO STATEMENT, NO EXPLANATION!!!!!!!!!!!!!!!!!!!!!!!!</p>

0
Replies (2)
Standard Bank
Standard Bank's reply21 Dec 2016, 08:44
Official

Good day Jenni Khoury

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply21 Dec 2016, 09:07
Official

Good day Jenni Khoury

Please accept our sincere apologies for the undue frustration caused.

We trust that you are comfortable with the outcome provided via email.

Kind regards

Sechaba Rakoloti

***

*** (fax)

***