Very poor service

Im a 3rd party claimant that was involved in a motor vehicle accident that happened on 18th of January 2019 with a client belonging to Standard bank Insurance, their client was at fault. its sad to see how poor the service of standard bank is. I called standard bank insurance to claim for 3rd party damages, I was told that their client stated that another car sc****d his car & that was the only statement on their system "sc****d his car".

this shows that they did not bother to ask their client... How,where, when & if it was indeed scratched did he take down the details of the car that scratched him.. they just took "sc****d his car" as a statement & loaded that onto their system. I continued to ask what was going to happen had i not called & the response i got was that they would have called to request of me to pay damages...... NO INVESTIGATION AT ALL and i'm supposed to pay.

They then asked me to send details related to the accident(pictures,police statements & everything related to the accident), the 3rd party, this would lead to an assumption that they never requested those details from their client and went on to fix his car using Eldorado Auto Engineering regardless.

Needless to say that at the time accident their client had an expired permit to drive the delivery vehicle that he was driving, this means that he was NOT SUPPOSED to be on the road and could have caused an accident that could have ****ED A PERSON.

NOW IM BEING TOLD THAT THEY WILL INVESTIGATE AND I SHOULD CALL BACK IN A MONTH... they only starting now to investigate, they should have started investigating when their client lodged a claim.

it will be 2 months without a car & their client with an expired permit who was not supposed to be on the road had his car fixed and is continuing with life as if nothing happened.