TJ
Trevenna J

1 reviews | Active since Dec 2016

05 Dec 2016, 13:21

very Poor Service

<p>I put in claim on the 11 November to Std bank home insurance,till today we have had no feedback. every time I call in the tell me they will call me back with regards to the feedback and i have not received a call ever since, yet I waste my call on them , waiting for more than half an hour on the line. this is absouletly unacceptable service and no client feedback.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply06 Dec 2016, 08:34
Official

Good day Trevenna Joseph

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply06 Dec 2016, 16:00
Official

Good day Trevenna Joseph

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***