Very Poor service

Making an immediate payment of over R3000.00 or more to other banks is a big problem. We are being charged R50 but it can take hours or days without receiving the money. I've encounter with this problem so many times even fight with people for not paying me in time, my husband included he has been sending me money using immediate payment method from his standard bank account to my Capitec account but I will receive the money the next day or more. Now it happened to me paying one of my beneficiaries R3000.00 using an immediate payment method on the the 24th of January 2025 and on my statement it appears as pay shape and still he hasn't received the money yet. I 've been going to standard bank since Monday the 27th inquiry about this matter, calling the internet banking but still not winning. Telling me that they will get back to me that they have sent the matter to whatever department. My problem is I am in debts because of this payment.

Another thing is please please attend to the poor services of Standard bank Denlyn Mall, Mamelodi West, Pretoria. from teller to inquires is worse you will wait for hours to be helped especially when opening an account or depositing. Actually the service is very bad never go there when your on lunch or going to work & your in hurry. They will tell you that others are on lunch why the information desk take in customer when most of their consultant are on lunch