1 reviews | Active since Oct 2016

30 Nov 2016, 17:56

Very Poor Service

<p>Our quicksure deduction went off on 29 Nov 16 and only realized afterwards our accts overdrawn with 32.00. I immediate send and email to my prestige banker and customer service on same day informing that i will transfer the shortfall which will take 2 days to reflect. On 30 Nov 16,Standard bank reversed my quicksure deduction. This after informed them via email before they reversed my debitorder.</p>

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Replies (2)
Standard Bank
Standard Bank's reply01 Dec 2016, 10:09
Official

Good day Karin Van Harte

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply01 Dec 2016, 14:39
Official

Dear Karin Van Harte

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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