EW
Ettienne W

1 reviews | Active since May 2018

07 May 2018, 12:08

VERY POOR SERVICE

I opened a ***** case against a company which deducted money from my account, which I don't even know. I filled in the dispute forms and everything four weeks ago but Standard bank doesn't get back to me regards to the progress of my case. I have sent them many emails to various divisions in standard bank and they don't reply. This is very poor service and as soon as my case is resolved I'm changing to another bank. YOU DONT DO YOUR JOB STANDARDBAN****

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Replies (2)
Standard Bank
Standard Bank's reply07 May 2018, 13:14
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

omplaint Resolution Centre
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Standard Bank
Standard Bank's reply09 May 2018, 09:23
Official

Thank you for your posting.

We regret that you have experienced this incident.

A response has been sent to you via email in this regard.

Complaint Resolution Centre
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