Very poor service

I arrived at the Hatfield branch to pick up a card at 09:10. It os now9:50 and stil only 1 person at enquiries. One came late and the branch manager called her in - she is crying now and they are talking for the last 30 minutes. The queu os not moving. 4 other staff members are walking around. Branch manager has no impact on service or organisation. You are wasting our time and it does not concern you. People have other things to attend to and I expect a bank in 2022 to be highly efficient. If not don’t hold us captive to your standards. First time in branch since Dec 2019 and service has severely deteriorated. Not wat we were used to under Joel.