Very poor service

I lost my Gold Cheque card last week and l went into Grand acre Cape town to get the card replace everything went well l got my text message to tell me that my card was ready to be collected .Today l went in the branch where l got such appalling and the waste service ever ,as l know in a bank it 1st come first save l followed the queue as per normally and when it was my turn the lady that was going to help me decided to stand up and go start helping the people that where coming in the branch and waiting there turn to be assisted . All she could tell me is coming now when l asked her if she can help me eventually she returned to her sit after 15 minutes and all she could tell me is am sorry but her workmate who has access to Cheque cards is on lunch and l had to come back after l wasted 45 minutes waiting for my turn and being turned away and being offered a blue debit card which in 1st place if l wanted that l would have simply asked for that the day l went to replace it . she was so unhelpful and this is a real frustration that now l have to go back again and wait in a queue and wait for someone who is willing to assist me :(