VERY POOR SERVICE

<p>I went to Standard bank lakeside mall on the 21st of May 2016 to check the status of my loan. I was not able to get the information I requested, the branch had to send the email to Standard bank headoffice to get the bank statement because at the branch they can only access a 6 month statement. But just after a few days Standard bank debited R945.00 for the statement that I never requested and Idon't need. All I wanted was the status of my load. I took a revolving loan in 2011 and I revolved in 2013 and they have been debting my account every month and the bank can not tell me the outstanding amount. The same amount that I took in 2013 is the amount showing in their system. I need my R945 to be refunded and they promised to phone me back on 31st of May but upto now no phone call from Standard bank. I will be cancelling my account </p>