1 reviews | Active since Jan 2018
Very poor management at credit card division of standard bank
I paid up my credit card at Standard bank in October 2017. I asked them to send me a confirmation letter and update their system. to my surprise until today they failed to update their system. my credit profile shows that I am having a credit card and there is a huge amount outstanding as a balance I must pay. now I want to buy a property it is letting me down. They refuse to send me another letter urgently something which I think is on their system just to click send to my email.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Thembela Khalishwayo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Thembela Khalishwayo
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***