Very poor experience dealing with anti-***** department

Dealing with Standard Bank's anti-***** department is a universally poor experience. We have a business bank account with Standard Bank and haven't been able to access our account since Friday.

Their call-centre reps don't understand what the problem is, are incredibly inept when it comes to actually listening and trying to help a customer. They refer to their 'hanging system' as a reason to delay assisting. Was promised callbacks which I didn't receive.

This is a business account, which we don't have the luxury of waiting to gain access to while Standard Bank tries to figure out why their ***** department inaccurately flagged the account in the first place.

Keep in mind, Standard Bank has never identified any ***** on any of our accounts in over 10 years of doing business with them. I understand that they have security measures, but in this instance, they've locked us out of our internet banking, which is unacceptable.