BB
Bev B
1 reviews | Active since May 2010
14 Jan 2020, 14:09
VERY POOR CUSTOMER SERVICE
I have written 3 e mails and phoned twice to Standard Bank homeowners insurance to cancel my policy. You still put the debit through even though I sent you my new insurance policy with Discovery!!! When I phoned last Tuesday I was told someone would contact me. It is now a week later and I would like my refund!! no contact from anyone at cancellations!!!!!! I am now paying a double instalment for Jan. STD BANK PLEASE CANCEL MY HOMEOWNERS INSURANCE AND PAY ME MY REFUND WHICH IS DUE.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
15 Jan 2020, 05:17Hello Bev
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********
Standard Bank's reply15 Jan 2020, 05:17
Official
Hello Bev
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********