LM
Lazarus M
1 reviews | Active since Sept 2016
02 Jul 2024, 20:54
Very poor customer service by Standard Bank Vehicle Finance.
My wife and I have been waiting for vehicle papers from the Standard Bank since mid February. Countless calls, and long period of waiting to speak to "Next available consultant", to their customer care line and countless promises yielded no results. Despite many promises, we are still waiting as of now 2024/07/02 at 20:46. One excuse was that the vehicle papers could not be traced at the courier company. They would have pestered us and threatened us had we been in arrears. It is also impossible to speak with any Supervisor, if any exists. The intervention of our Prestige Banker did not help either.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Jul 2024, 07:01Dear Lazarus
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jul 2024, 07:01
Official
Dear Lazarus
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2024, 11:45Dear Lazarus
To no avail, our team attempted to get in touch with you.
Kindly let us know when would be a good time to talk; if not, please reply to the email we sent you.
Eagerly awaiting your reply.
To no avail, our team attempted to get in touch with you.
Kindly let us know when would be a good time to talk; if not, please reply to the email we sent you.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Jul 2024, 11:45
Official
Dear Lazarus
To no avail, our team attempted to get in touch with you.
Kindly let us know when would be a good time to talk; if not, please reply to the email we sent you.
Eagerly awaiting your reply.
To no avail, our team attempted to get in touch with you.
Kindly let us know when would be a good time to talk; if not, please reply to the email we sent you.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
LM
Lazarus M's updateReviewer Update
08 Jul 2024, 12:23Dear Thabisile Nxumalo
Thank you for your response. I have responded to your email and provided the requested documents therein on 4th July at 12:00.
I have not received any acknowledgement of receipt of the email.
For your convenience, the requested information is:
Address: 6 Kirkness Avenue, Pierre van Ryneveld, Pretoria.
Alternative contact numbers: ***.
I hope this settles it.
Regards
L Makgopa
Thank you for your response. I have responded to your email and provided the requested documents therein on 4th July at 12:00.
I have not received any acknowledgement of receipt of the email.
For your convenience, the requested information is:
Address: 6 Kirkness Avenue, Pierre van Ryneveld, Pretoria.
Alternative contact numbers: ***.
I hope this settles it.
Regards
L Makgopa
LM
Lazarus M's update08 Jul 2024, 12:23
Reviewer Update
Dear Thabisile Nxumalo
Thank you for your response. I have responded to your email and provided the requested documents therein on 4th July at 12:00.
I have not received any acknowledgement of receipt of the email.
For your convenience, the requested information is:
Address: 6 Kirkness Avenue, Pierre van Ryneveld, Pretoria.
Alternative contact numbers: ***.
I hope this settles it.
Regards
L Makgopa
Thank you for your response. I have responded to your email and provided the requested documents therein on 4th July at 12:00.
I have not received any acknowledgement of receipt of the email.
For your convenience, the requested information is:
Address: 6 Kirkness Avenue, Pierre van Ryneveld, Pretoria.
Alternative contact numbers: ***.
I hope this settles it.
Regards
L Makgopa