Very poor customer service

I have been asking and sometimes walking into standard and even emailing the vehicle and asset finance department several times requesting for statement of account but I m always promised that I ll start getting it frequently but I only get it on request and I used to get it before they change from sending via post office to email. I'm not worried about the method they use as long as I can get my statement frequently even 3 month interval will better than getting nothing at all. I don't get notification about increase in fees any more. I did get my last statement on the 14 Dec 2016 after i made a request via email. I wrote email today requesting statement again and got it. How many times must I beg them to sent me updates on my account? Its very frustrating for me as a reliable standard bank customer to get such a service from a big service provider. Now I have to go to Hellopeter for help. Please help me resolve the issue. <br> <br> Kindest regards <br> <br> Noko Victor Mashiane