Very poor communication skills

Normally Standard is good with communications. I get SMS's and eMails for all transactions, statements and marketing information. BUT<br> This Sunday suddenly both my debit and credit card would not work in South Africa. Fortunately my Mozambique cards worked so there was not too much embarrassment. Online both accounts showed as \not Available"<br> When I phoned this morning (and after 2 useless departments) Carmen at Complaints put me through to Paul in FICA. He then told me that they do not have proof of address on the system! I was astounded! These documents were given in 2 1/2 years ago when I started contracting in Mozambique as I still have a house in SA. <br> It takes an \""efficient\""???? bank like Standard this long to see documentation is not complete and then they do not even SMS or email me to tell me they need the documents - they just freeze the accounts.<br> Also my personal details (address"