Very poor client service that had me asking why I bank with Standard Bank

My husband and I decided to switch to Standard Bank December last year seen as they had the best interest rate between all the banks around. We also did an application to get credit cards to get a positive credit score.

We collected our credit cards about two months ago at the branch and when we wanted to pay the arrears amount on it we really struggled to get the credit card account number. I've send them 3 emails regarding the account number - each time they told me "the number is on the front of the credit card" but on the online app it kept saying "incorrect account number". After having to read numerous related questions on google I FINALLY saw that you had to go into the branch or have to call the call centre to make them link your cheque/savings card and your credit card on the app. This is very unacceptable seen as they could've told us that when we collected the cards.

I am not even talking about the two times we had to go into the bank on a Saturday to see a consultant and there was only ONE consultant for the whole Saturday.

Your client service is extremely disappointing. Standard Bank has a insufficient way of working in this day and age.