Very Poor Client Service

This is the third Review on Hellopeter -without being assisted by Standard Bank the previous times! Their bad service speaks for itself.

My partner was under debt review and owed Standard Bank. The debt review process was terminated by the Service Provider at the end of January 2024 due to the debt that was paid up to all the service providers that he owed money. Since then, we are struggling to obtain two paid-up letters to enable the Service Provider (debt counselors) to issue the Clearance Certificate. We are sent from pillar to post, we even went to one of their branches in Rustenburg, and they could not be of assistance to us. We have made numerous telephonic calls and could not be helped or get any positive assistance.

At one stage, one consultant assisted and then some division within SBSA indicated that we even still owed money after we have paid close to double what was owed. This specific division could not give us a statement which reflected all the payments that was made by the debt review company. This bank is the most horrible bank to deal with.

The first time when we reported this matter on the Hellopeter on 15 January 2025, SBSA kept on frustrating their client. This matter remained unattended. The second time when we reported this matter on the Hellopeter on 19 January 2025, SBSA has not only responded that they received the review and not bothered to attend to the matter at all. They have still not yet contacted the client since 15 January 2025.

Since February 2024, Mr du Toit has talked to so many consultants, and we are still battling to obtain the paid-up letters to ensure that we can get the Clearance Certificate. Mr du Toit work at the Mines and work long hours and cannot be reached during the day because he works underground so we had to really put all efforts in to call for assistance and then you get the useless help from Standard Bank. He gave me permission by way of power of attorney to act on his behalf and then still SBSA refuse to assist.

When we submitted the review on Hellopeter on 15 January 2025 we gave times that he can be reached, as well as his correct contact number where he can be reached, however, they kept on frustrating us by not calling him on that number, nor at the times when he is not underground, but on surface, That is proof that SBSA is not willing to assist their client with the paid-up letters of the two accounts.

Mr du Toit can be contacted before 07h30 in the mornings and after 17h00 in the afternoons. He can be contacted on his 082-contact number that he always has in his possession and not on the other number that he leaves at home and not use.

What a disappointment to deal with such a service provider, for 11 months, who cannot assist their client, in obtaining paid-up letters!