Very poor card renewal service

My cheque card expired in 2022 and I received a message from the bank asking me where I prefer to fetch the new card. I rep**** with the branch name and waited for them to confirm the card’s availability. None came. My internet banking and phone app were finally blocked because I had no new card. When I went, this year, 2023, to the chosen branch, I was told the card is not there or in my home branch. They had to reorder it while I had to carry out my monthly transactions manually, visiting shops to pay and depositing cash.