Very poor business ethics

We a business account with standard bank. Last week on the 05th september 2023 we did a purchase of material from a certain store , swiping the card. The money was out of the account, but did not reach the store's account. We called standard bank , where by we waiting for 45 minutes on the line to be assisted .using a cellphone at that moment. We were then asked to wait about an hour, the money will be back to our account. As I'm writing this complain, the money is not yet back to the account. We are running a business, we need to work, we had to borrow money else where to purchase the equipment so that we can proceed with our work. So we are getting in to debt , while our money is hanging somewhere, don't know where. Today on the 13th September 2023. We did a EFT immediate Transfer to someone in the morning around 10 o'clock, up to now they did not receive the money. I've been calling standard bank for 03 hours, I've been transferred from 1 department to another. As a result, I still haven't assisted on both cases. So my business must be on hold, while standard bank is operating. I'm still losing money as I need to buy airtime to call them. I need to cancel my account with this people with immediate effect.