JA
Johann A
1 reviews | Active since Jul 2016
07 Sept 2023, 12:40
Very poor and unprofessional business banking service.
I have a business account, home loans and money market account with Standard bank, going on 15 years +. My issue, I need statements for the home loans for tax purposes, I phoned the call centre to ask for statements, they cannot send it to me? I cannot download anything on my internet banking profile either. Very poor customer service. Please can someone contact me to resolve this issue
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
07 Sept 2023, 12:48Dear Johann
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 12:48
Official
Dear Johann
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Sept 2023, 17:16Dear Johann
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 17:16
Official
Dear Johann
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
JA
Johann A's updateReviewer Update
08 Sept 2023, 07:07Standard bank has restored my faith in their banking system. Thabisile contacted me and got everything done that was needed in a speedy and professional manner. Thank you.
JA
Johann A's update08 Sept 2023, 07:07
Reviewer Update
Standard bank has restored my faith in their banking system. Thabisile contacted me and got everything done that was needed in a speedy and professional manner. Thank you.
Standard Bank's replyOfficial
08 Sept 2023, 07:49GoodDay Johann
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply08 Sept 2023, 07:49
Official
GoodDay Johann
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***