Very poor and unfair customer treatment

<p>My name is Noko Mashiane. Id ********** 371088. Phone number : ********** 631 or ********** 645. I've been trying to get statement for my car finance from Standard Bank VAF and I only get it if I contact them complaining on their Facebook page which is also getting irritated telling me that I only get statement once a year. That's not the agreement. I pay every month. They increase their premiums without letting me know. And now it seems as if they are increasing every month now. But without letting me know about it. This is totally unacceptable and I m back to you complaining about the same problem that I complained about last time. </p> <p>May you please intervene and this time tell the to please do the right thing permanently not temporarily. I was never contacted concern any increment on my premium since I opened the account and it's getting me upset and tired of their attitude. </p> <p>Please help as you are my last line of defence as always. </p> <p> </p> <p>Kindest regards </p> <p>Noko Victor Mashiane </p> <p> ********** 631</p> <p> ********** 645</p>