AR
Adri R
1 reviews | Active since Jan 2018
28 Jul 2022, 10:16
Very poor after sales communication - Settlement proposal sent with no feedback
Good Morning.
On the 17th of July 2022 I phoned STD Bank for a settlement amount on loans that went into arrears due to Covid salary reductions; explaining that I am undergoing a separation from my husband and although married out of community of property we've discussed the possibility of him gifting me with a vehicle. The separation will of course heighten my financial strain - hence I would like to sell the vehicle and make use of public transport in order to pay off the loans instead. A proposal has been sent through to '***' and '***' with all the relevant information along with my bank statements, pay slip, income and expenses; I've been advised that this is the route to take. However - I have not received any feedback relating the matter whatsoever.
Could you please look into the matter.
Regards Mrs A
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
28 Jul 2022, 10:25Hi Adri
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply28 Jul 2022, 10:25
Official
Hi Adri
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
AR
Adri R's updateReviewer Update
02 Aug 2022, 07:12Good Morning,
No feedback received whatsoever????..
Regards
Adri
No feedback received whatsoever????..
Regards
Adri
AR
Adri R's update02 Aug 2022, 07:12
Reviewer Update
Good Morning,
No feedback received whatsoever????..
Regards
Adri
No feedback received whatsoever????..
Regards
Adri
Standard Bank's replyOfficial
02 Aug 2022, 07:44Good morning
Apologies on our delayed response, we have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Apologies on our delayed response, we have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply02 Aug 2022, 07:44
Official
Good morning
Apologies on our delayed response, we have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Apologies on our delayed response, we have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
AR
Adri R's updateReviewer Update
04 Aug 2022, 07:48Really.... STILL NO UPDATE from STD BANK!!!.
Your customer service is really really bad - I am shocked although not surprised by the amount of negative postings for your bank.
Really disappointing to say the least.
Your customer service is really really bad - I am shocked although not surprised by the amount of negative postings for your bank.
Really disappointing to say the least.
AR
Adri R's update04 Aug 2022, 07:48
Reviewer Update
Really.... STILL NO UPDATE from STD BANK!!!.
Your customer service is really really bad - I am shocked although not surprised by the amount of negative postings for your bank.
Really disappointing to say the least.
Your customer service is really really bad - I am shocked although not surprised by the amount of negative postings for your bank.
Really disappointing to say the least.
Standard Bank's replyOfficial
04 Aug 2022, 08:50Good day Adri
Hope you are well.
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will get back to you.
Hope you are well.
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will get back to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank Help Centre
***
Standard Bank's reply04 Aug 2022, 08:50
Official
Good day Adri
Hope you are well.
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will get back to you.
Hope you are well.
We sincerely apologize for the inconvenience experienced.
We will follow up with our team and we will get back to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank Help Centre
***
AR
Adri R's updateReviewer Update
08 Aug 2022, 08:26Good Morning,
A big thank you to Sibongile from Norlam attorneys who had the courtesy to get back to me after the matter was escalated to her - however, she is ALSO waiting on STD bank to give feedback on the proposal. This has been sent to STD Bank numerous times since the 17th of JULY. I keep getting msgs and emails that the matter has been resolved with absolutely no feedback from you guys.... Come on guys!!!
A big thank you to Sibongile from Norlam attorneys who had the courtesy to get back to me after the matter was escalated to her - however, she is ALSO waiting on STD bank to give feedback on the proposal. This has been sent to STD Bank numerous times since the 17th of JULY. I keep getting msgs and emails that the matter has been resolved with absolutely no feedback from you guys.... Come on guys!!!
AR
Adri R's update08 Aug 2022, 08:26
Reviewer Update
Good Morning,
A big thank you to Sibongile from Norlam attorneys who had the courtesy to get back to me after the matter was escalated to her - however, she is ALSO waiting on STD bank to give feedback on the proposal. This has been sent to STD Bank numerous times since the 17th of JULY. I keep getting msgs and emails that the matter has been resolved with absolutely no feedback from you guys.... Come on guys!!!
A big thank you to Sibongile from Norlam attorneys who had the courtesy to get back to me after the matter was escalated to her - however, she is ALSO waiting on STD bank to give feedback on the proposal. This has been sent to STD Bank numerous times since the 17th of JULY. I keep getting msgs and emails that the matter has been resolved with absolutely no feedback from you guys.... Come on guys!!!
Standard Bank's replyOfficial
08 Aug 2022, 08:59Good Morning Adri
This is not the level of service we strive for. We understand your frustration and would like to help.
We will follow up with our team and get back to you.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We will follow up with our team and get back to you.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply08 Aug 2022, 08:59
Official
Good Morning Adri
This is not the level of service we strive for. We understand your frustration and would like to help.
We will follow up with our team and get back to you.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We will follow up with our team and get back to you.
Kind regards
Standard Bank Help Centre
***