very ****ed off

I logged onto my standard bank online banking to find an additional amount deducted along with my monthly bond repayment.<br> I have been on the phone since 8AM talking to different people they all need to investigate so I asked for a call recording as credit life captured my details as apparently someone called me when no one did.<br> I was then told by a team manager that it was a system error and they escalating the matter to a manager who will call me shortly guess what im still waiting.<br> Bottom line is this is ***** I signed no contract neither did I agree to anything on the phone as there is no call recording how can you go ahead and add this to my account and then have the dam nerve to tell me I must wait to get my money back.<br> I want my REFUND DONE TODAY AS A MATTER OF URGENCY AND THIS CREDIT LIFE POLICY CANCELLED THERES<br> <br> I EXPECT ASSISTANCE AS IN YESTERDAY.