Very late April Fool's joke!

I opened a savings account for my daughter when she was born in 1999. It was linked to my internet banking so I was able to make inter-account transfers, view statements etc. Today when she wanted to use her card to withdraw money she received a message that the account doesn't exist anymore. When I went onto Internet banking to check I saw that the account is no longer linked to my account. I called ***and Thembisile told me the account has been closed due to inactivity and KYC issues and that someone was meant to call me to tell me this. NO-ONE CALLED ME!!! The surplus funds were transferred to some or other suspense account and I have to go into the branch to get it paid back to me, MY OWN money. Thembisile tried to transfer me to the branch to get their side of the story but they simply do not answer their phones.<br> I want this fixed and the money paid into my account. <br> I must compliment Thembisile, who remained calm and patient despite my ranting, and really tried to help.