1 reviews | Active since Jul 2016

23 Nov 2018, 17:01

VERY IMPRESSED

I WOULD LIKE SAY BIG-UPS AND MORE BIG-UPS TO A WONDERFUL LADY BY THE NAME OF NTOMBI FROM STANDARD BANK WHO IN MY FIRST TIME IN VERY LONG 18 YEARS AS A CUSTOMER TO STANDARD BANK, PROVIDED A VERY EXCEPTIONAL SERVICE TO ME THIS MORNING AT AROUND 09H30 ON THE 23TH OF NOVEMBER 2018.FIRSTLY WHILE WE WERE IN THE QUEUE WAITING TO BE SERVED ,SHE CAME WITH A BRIMMING SMILE ASKING IF SHE COULD HELP AND TOOK US TO THE SERVICE DESK. THOUGH THE SYSTEM WAS DOWN SHE MANAGED TO MAKE ME FORGET THAT WITH A CONVERSATION THAT MADE ME FEEL WELCOMED.IN NO TIME AT ALL SHE HELPED ME WITH SOME OBVIOUS PROFESSIONALISM AND KNOWLEDGE. I WAS THERE TO DO SOME TRANSFER AND WAS VERY IMPRESSED WTH THE WAY, THE HASSLE=FREE MANNER AND ALSO THE SPEED AT WHICH SHE PROCESSED THE TRANSACTION. ON COMPLETION OF THE TRANSACTION I MADE A PROMISE TO HER THAT I AM GOING TO SEND A VERY POSITIVE AND 100 PERCNTENT EXCELLENT RATING ABOUT HER SEND TO HELLO-PETER.I HOPE SHE WOULD BE MADE AWARE OF THIS RATING. STANDARD BANK NEEDS WELL-MANNERED AND ATTENTIVE PEOPLE LIKE THIS LADY [NTOMBI]

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Replies (1)
Standard Bank
Standard Bank's reply26 Nov 2018, 04:51
Official
 Thank you for your posting.  It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.  We are delighted to hear of your wonderful experience with Ntombi. Kind regards  Niyaaz Jardine  Complaint Resolution Centre
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