SJ
Shelley J
1 reviews | Active since Nov 2022
15 Mar 2023, 20:43
Very happy customer
While on holiday in Egypt in December 2022, I used an autobank in our Cairo hotel to withdraw cash for our tour guide. During the transaction the machine produced and then swallowed my cash within a few seconds, before I had time to remove it. I reported it to the Standard Bank Mastercard division in Johannesburg. It took two months of investigations, but I finally got my money back in full! Thank you Standard Bank.
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Standard Bank's replyOfficial
15 Mar 2023, 21:42Dear Shelley
We are delighted that the matter has been resolved to your satisfaction but do apologise for the time taken to resolve the issue.
We are delighted that the matter has been resolved to your satisfaction but do apologise for the time taken to resolve the issue.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Mar 2023, 21:42
Official
Dear Shelley
We are delighted that the matter has been resolved to your satisfaction but do apologise for the time taken to resolve the issue.
We are delighted that the matter has been resolved to your satisfaction but do apologise for the time taken to resolve the issue.
Kindest regards,
Standard Bank Hello Peter Team