YL
Yvonne L
1 reviews | Active since Nov 2014
21 Dec 2020, 14:22
Very furious with Standard bank through Makro
Standard bank has triple deducted money from my bank account on the the 9th of December, 12th of December and 13th of December from buying at Makro, I lodged my complaint with Makro on the 14th of December and today Makro and Standard are sending me from Pilar to post and are not treating my matter with priority. I have been inconvenienced as a person that has a chronic disease and needs to get refills of my medication. I am utterly disappointed with both companies for the unfair treatment I was given for something that is their fault.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
22 Dec 2020, 03:30Dear Yvonne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply22 Dec 2020, 03:30
Official
Dear Yvonne
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's replyOfficial
29 Dec 2020, 15:31Hello Yvonne
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply29 Dec 2020, 15:31
Official
Hello Yvonne
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Complaint Resolution Centre
***
***