Very frustrated and disappointed customer!!!!

I have had the worst experience with standard bank vehicle finance department and credit life insurance department

I was recently retrenched from working submitted a claim for credit life insurance to cover my installment for 6-12 months according to agreement whilst I look for new employment.

My claim was rejected.

I cancelled the insurance thereafter.

I had to seek assistance from a debt counsellor, debt sage.

Standard bank refuses to reducing my installment and still want charge me for credit life insurance even though I cancelled.

In the meantime, credit life insurance department confirmed the vancellation of my policy, but they have not sent confirmation in writing yet.

I wrote to them twice already requesting written cancellation confirmation inorder for my debt counselor to negotiate a deal, each time they send an automated response promising to respond in a week, but they don't.

I'm frustrated and disappointed at standard bank!!!!

I need someone to fix this.

Standard bank is giving my debt counsellor a hard time!!!!