LN
Lynette N
1 reviews | Active since Dec 2019
24 Dec 2019, 10:37
Very ****ed of with standard bank
Hi I am a very high rate customer right now because I used the standard banking app to send instant money voucher to my mum and up till now she has not received the sms with the voucher plus I called them over 20 times and no1 answers the keep putting me on hold and I am using my airtime and my money went of my account but no voucher sms was sent to my mum.. And no1 assist me
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Replies (3)LN
Lynette N's updateReviewer Update
24 Dec 2019, 10:53I need standard bank to contact me immediately I called them again with no success I want my money put back in my account
LN
Lynette N's update24 Dec 2019, 10:53
Reviewer Update
I need standard bank to contact me immediately I called them again with no success I want my money put back in my account
Standard Bank's replyOfficial
24 Dec 2019, 15:17Dear Lynette Naidoo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply24 Dec 2019, 15:17
Official
Dear Lynette Naidoo
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
09 Jan 2020, 09:38Dear Lynette Naidoo
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply09 Jan 2020, 09:38
Official
Dear Lynette Naidoo
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***