Very ***** approach to business

I app**** for a loan which approved late december. The thing never paid out as yet, when i queried ismail dinat told me it is sitting in standard bank account and gave an ootion of express or non express. Two things here, i did not ask for a standard bank account, what the hell is express and non express and what must i the client pay for, to get a loan. On top of this boitumelo sends me a contract with zero instruct to sign or is it just fyi, she also a consultant who has a open box address that sends back an auto response. She copies about 6 people with my matter which really was a follow up on my end.... I have had zero feedback... What is going on Standard bank? I want my approved funds end of story, there is a telephonic conversation. Trace it. Make it happen. In 24 hrs.