VERY DISSATISFIED WITH STANDARD BANK

SERVICE REQUEST *** - NOT RESOLVED I twice had issues with telephonic authentication with Standard Bank Helpline. I was told I had answered a question incorrectly when I knew I had answered everything correctly. After waiting about 45 minutes the other day and speaking to a team leader then a manager I was told they would request a report to see what I had answered incorrectly. Today they called me to say I had answered YES to owning property and the Banks database (TRANSUNION) says I don't own property. I worked for the bank then had an account since 1985 and also paid off my house approximately 20 years ago after having an access bond. After pointing that out to the caller I was told to take the matter up with TRANSUNION as this is not a bank matter.

I Find this totally unacceptable that the bank is trying to force a client to use the Cellphone banking app even with all the ***** and snags and BAD reviews the app receives . It seems that the bank would actually be happier without any customers as the bank cannot operate with the clients that do not use technology due to mistrust or lack of hardware available to them.