Very dissappointed and annoyed

My reference number is ***. I app**** for a switch for my home loan through my Prestige banker Irene Maiketso (Northgate) and got 2 SMS's on 1 June saying my application has been receivedand that a consultant will call me shortly. ITC checks were done on my name on the same day and I cannot afford for more checks to be done as this will affect my scoring. I called this morning and checked the status of my application using self help and my application has been deleted. Nobody called me to advise. I then held on for a consultant and spoke to Lauren on the number *** who said it is because my husbands details are not on there and I am married in community of property. My banker had told me that a letter from my husband authorizing this will suffice. This was handed in. Now my application needs to be recaptured. I need this sorted and no ITC checks should be done again on my name as these were done. I am very disappointed with this service. Can somebody please sort this out.