very dissapointing service

I received a call from Standard banks pre legal dept to inform me that my check account was handed over to them with a balance of more than R4000, which is impossible, as I closed my account more than 5 months ago. I sent emails to find out whats going on, but they could not assist at cust service. I was referred to their rehabilitation dept, to try a?d sort it out, but they said I had to go back to the branch where I closed the account to get a letter stating that the account was closed, and I had to cancel my debit orders.<br> <br> Here is my problem with the above mentioned situation.<br> 1. I was in the branch for 45min to close my account, they only took my card and my ID, did not say anything about cancelling debit orders and did not give me anything to sign. I was not aware I had to sign a form.<br> 2. There was NO communication from Standard bank regarding my account. No phone calls, sms, letter or email. If tgey had communicated the first month saying my account is running in arrears, I would have known that my account was still active.<br> 3. Is there any one in Standard bank left who can deliver PROPER service?????<br> <br> This is disgusting to say the least, especially from a bank this size!!!!!