Very dissapointing Service

Item: Standard Bank
Rating: 1
Author: yanga M

Pathetic service from Standard Bank. On the 2nd March 2019 I went to the Cradlestone branch to request a settlement amount for my loan which I want to pay off. The consultant couldn't assist me as she encountered an error. We then together called the call centre and the consultant was useless.

Called again on the 4th March by myself. Had to hold for almost 20 minutes, the consultant encountered the same error. According to him he said it was an IT error and he will ask IT to fix it and call me back.

2 days later no call, I had to call in again still same thing the same error appears. IT hasn't fixed the error, till today nothing and sick and tired of going to the branch because they now know ready why am there and there's nothing they can do.

I am so disgusted for such a big institution to operate in this way.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

07 Apr 2019, 04:53

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. Kind regards Clint Chetty Complaint Resolution Centre
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Standard Bank's reply07 Apr 2019, 04:53

Official

Thank you for posting your comments. Your matter was escalated accordingly. We will revert to you as soon as possible. Kind regards Clint Chetty Complaint Resolution Centre
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*** (fax)
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yanga M's updateReviewer Update

13 Apr 2019, 06:24

Standard Bank is just pathetic, till today this issue is not sorted. It's about time I changed banks its obvious that you dont care.

yanga M's update13 Apr 2019, 06:24

Reviewer Update

Standard Bank is just pathetic, till today this issue is not sorted. It's about time I changed banks its obvious that you dont care.