Very dissapointed customer

My experience in the past with Standard Bank when I was a client has been bad and it just never gets better. Been trying to settle my credit card account for weeks now but unable to, with verification failures and me having to go to branches and then given incorrect information is just mind-blowing. I haven't been with them for over 5 years and I still seems to struggle only with them. I am trying to pay off not get money from you yet its still such a mission as a customer to do seamless banking with them. And its not the staff its their backend systems and processes that are just outdated..Very dissapointed that I cannot just get my settlement and make payment right now with correct information.