MB
Maserame B

1 reviews | Active since May 2019

29 Nov 2022, 20:29

Very dissapointed

As I write this I dont know if I am sad,angry or frustrated.on march this year I got car finance through standard bank.I was so happy until I started to pay.They debited so nicely on May 2022 right...and then comes june no debit order went through,I panicked I went to my bank which is capitec to enquire they told me the debit order was stopped,by who they don't know.I asked them if its possible to resume the debit order they said no only standard bank should send a debicheck so I can approve it on my side.

I called standard bank to let them know they told me they will fix it but so long I can pay manually,which I did...I have been struggling since June I would pay manually and each time they dont get my payment even though I sent the proof of payment.I even called the dealership to help me but they refused saying the car is no longer with them.

They handed over my account to the attorneys in october 2022 even though I never skipped any payment,right I called the attorneys to explain then they asked me to send proof of payment to them which I did and after severald days in November 2022 they sent me the message that I should call Nancy I called her and she said they received my proof of payment and now my arrears has been cleared and the account is no longer with them its back to standard bank Vehicle finance.

To date 29 November 2022 I have received a message saying my account is seriously overdue which is really really ****ing.Even now I am still paying manually can care to explain to me whats going on with stardard bank,does that mean in the next 5 years I'll still be going through this??

I am no longer enjoying my very first car,because of standard bank..Hello peter please help me to get relent people who can help me set up my debit order so that I can live in peace.

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Replies (1)
Standard Bank
Standard Bank's reply30 Nov 2022, 07:29
Official
Good day Maserame 

We’re saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you.

Kindest regards
Standard Bank Hello Peter Team 
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