VERY DISGUSTED

my name is Patricia Nnanna firstly I would like to state the fact that I am so disgusted with the service that Standard Bank has been providing since I settled my loan with them, I settled my loan in the month of November 2018 which was for a period of 12 months as a loyal client I even settled the loan before the initial term date (within three weeks of taking the loan).I have been requesting for a simple thing which is a SETTLEMENT LETTER and guess what I've been calling for the past three months and even worse they have nerve to debit my account while I know very well that the account has been settled.is this a tactic that the standard bank is using to make money? If that's the case am not going to let them do it any further nor to anyone. Please intervene as I am currently in a state whereby am willing to take the matter as far as social media and the newspapers. VERY UNSATISFIED CLIENT DUE TO THE HORRIBLE SERVICE BEING PROVIDED BY STANDARD BANK.